Cool Clips
Saturday, January 24, 2009 - COO
Hey UB’ers,
So far I’ve only made serious posts on this blog about important topics. Today I wanted to try something different and just share some fun clips from the net.
My Favorite Obama Clip
This is a clip of Obama talking about his negotiating style. Gotta love Obama!
Worst Played Poker Hand on TV
This is a tie between a Jamie Gold and a Jennifer Tily hand.
Jennifer Tily vs Antonius on Poker After Dark
My Favorite Prop Bet
Erick Lindgren bets he can play 4 rounds of golf in a single day and score under 100 in each round.
Sick Play
I hope you enjoy them as much as I did.
Paul Leggett
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Tags: Brad Booth, Erick Lindgren, Jamie Gold, Jennifer Tily, Obama, Phil Ivery, video clips
January 24th, 2009 at 5:55 pm
I for sure would not have checked it down with Jamie Gold on that hand. Why Sammy why???
February 23rd, 2009 at 4:12 am
Hi Paul,
I have no choice but use this comment page to drop you a message because I cannot get any help from your Support Department.
Briefly:
- On 14 February 09 (a few days after I registered my account with UB), I received an email from UB Security Department (from “K” – I am using his initial only) requesting me to send them 3 documents for verification purpose. That request is not an issue to me at all. I have absolutely NO problem complying with the request.
- On 17 February 09, I replied to UB’s requesting email attaching 3 documents: Driver Licence, Credit Card and Utility Bill.
- On 18 February 09, UB Security staff (name initial “M”) emailed me to say UB Security Department had not received the documents.
- On 18 February 09 (the same day I received the email from “M”), I replied to him explaining that I had earlier emailed those documents. Nevertheless, I decided to attach the documents in my reply to “M”. [So note: I have sent the documents twice.]
- On 19 & 20 February 09, I sent 2 separate emails (once each day) to UB Security Department, enquiring on why I still had not heard from UB.
- On 20 February 09, I contacted UB Live Support, and the person who ‘chatted’ with me helped me to contact UB Security Department (thanks to this helpful staff). Finally, a UB Security staff who identified himself as “J” called me. I explained my problem to “J”. “J” then suggested that I sent 3 separate emails to him, with only one attachment in each email. I complied with “J”’s suggestion. [When I spoke to "J", he promised that he would call me again in a few hours' time, if he did not receive my documents. But he did not call back.]
- On 20 February 09 (several hours after my emails to “J”), I received an email from “M” (from earlier contact) telling me UB Security Department had only received my Utility Bill.
- Totally exasperated, today (23 February 09), I contacted UB Live Support again. This time round, the staff that ‘chatted’ with me would only keep telling me to contact UB Security Department. So I called up UB Security Department and spoke to a staff who identified himself as “D”. “D” would not keep repeating one message (not his actual words but his meaning is clear) “Too bad you face this problem. You just have to send, re-send, re-re-send…. those documents until we receive them. Don’t bother me anymore.” I tried to explain to him that the WHOLE problem was that UB Security Department email server just could/would not accept my email. His response? Basically the same “Too bad for YOU. But it is none of my business.”
My emails are still archived in my email outbox. If you are interested, I can forward them to you. As for my contact with UB Live Support, I could not keep the transcripts (there is no such option), but I hope UB server does keep them, so you can see for yourself whether I am lying.
Now Paul – I did not deposit thousands of dollars in UB (and luckily I did not) so I am not a big client. But surely even small players deserve to be treated fairly and with basic respect.
Please note the issue here is not about requesting of documents – I have NO problem with UB requesting those documents (in fact, I am glad because it shows UB is a responsible organisation). The issue here is the incredible bureaucracy and indifference demonstrated by your Security Department. And don’t forget – those mysterious “missing” emails.
I am at my wits end as to how to deal with your Security Department. So that is why I have no choice but to drop you a message to let you know what is happening in your organisation.
John
P.S. You have my email address. Feel free to email me to verify my experience.
February 23rd, 2009 at 4:23 am
Hi Paul,
Further to my earlier comment. Feel free to delete it (and this comment) as both are unrelated to your blog post. I just want to let you know what is happening to your clients. Of course, I am a SMALL client, so in the first place, I was probably wrong to have any expectation in terms of customer service for small players like us.
Also, I just received an email acknowledgement from “D” that he had received scanned copies of my driver dicence and credit card. I could not believe my eyes when I read his email because for once, someone from UB Security Department actually says he has received my documents in proper order.
The only issue now is when my account could be reactivated.
Regards.
February 23rd, 2009 at 10:20 am
John,
We take this very seriously and I have personally contacted a Customer Service manager on your behalf. Please stand by for a prompt, thorough resolution.
Cheers!
February 23rd, 2009 at 6:32 pm
John, Im sorry for the difficulty you’ve had in clearing up this matter. The security dept did finally receive all of the docs needed to certify your account, and your account has been reinstated, as of this morning.
I think the issue with receiving your scanned attachments might be the total size of the files per email. The max we can accept in a single email is 1mb, and perhaps your email with 3 scans was too big.
I hope you are satisfied with the resolution, and again, Im very sorry for the delays and frustration you experienced.