Umma’s call
Wednesday, April 22, 2009 - Mia
Guys, long time no see! I haven’t posted in a while because I’ve been extra busy with other tasks, but don’t think I have forgotten about the blog! This week I think I will write about a host that has been with us for a long time now and she is really an important part of our team: Umma!
If you have ever had Umma take care of a case for you, you will know that what I’m about to say is true: even though we all work hard for you guys, it is tough to find a host that will take care and assure that a case is resolved fully more than Umma. She is certainly very detail oriented and she is always on top of what’s going on with our VIP customers.
Umma is well mannered and fairly silent, but when she needs to speak her mind she definitely will do so and she really makes sure she is heard. Her computer skills have gained her a spot in managing all the reports we do and the tools we work with. So every time we have a query sent in from any of you guys and we have a hard time looking into it Umma is called so she can think of ways to enhance our tools and make yours and our lives easier. She really is known for an analytical review of what we tell her and it’s amazing how she can come up with several different solutions for one problem within a few minutes.
Due to all this, she also is one of my “go to” hosts when I need to follow up on a case during the day. So I’d like to thank her here for all her help and assure you guys that when your email, chat or call is answered by Umma, you’re in good hands!
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Tags: computer skills, customers, host, Rai$e VIP Team, Umma
