Check please!
Tuesday, December 23, 2008 - Customer Service
A quick fix!
It may happen that the game application does not take you directly to your registered game -this usually occurs when the computer’s resources are kind of overloaded-. In this case, we recommend you to log out and log back in from UltimateBet. If you are not taken to your table, you can do the following:
- Open UltimateBuddy (green button located at the left part of the screen).
- Click on “Buddies” at UltimateBuddy’s left top section.
- Select “Add Buddy” and input your username in the text box. Hit “Ok” button.
- Under the “Online” section of your contacts, double click on your nickname and, finally, select the table you haven’t been taken to.
As well, if you have any sort of question, do not hesitate to address Support@UltimateBet.Com.
*Reissue Checks
For all check payments that are reissued for any reason (like undeliverable address or recipient no longer at this address) the reissued check payment will be sent in the exact same method the first one was sent. ( we will no longer courier replacements for undelivered USPS checks.)
*e-Check deposits
e-checks deposits are really instant! Just click the Instant eChecks button in the cashier and enter your personal bank account details. At the click of a button, the requested amount is transferred from your bank account to your Absolute account.
The transferred money will be immediately available for use at our tables. Only one transaction is allowed every two business days and once processed, cannot be canceled.
*Checks
When requesting a payout by check, to avoid any delivery issues, remember to include the complete address, for example, street number, apartment number, and unit. This way, the withdrawal process will be faster and the funds will be received sooner. In order to update the address information, it can be easily done from the main poker lobby in “My Account” and “Update Profile”.
Keep in mind that after a check has been processed, it may take within 3 to 5 business days (holidays and weekends not included) for express courier, and 3-15 business days for regular mail.
*UB Players say
We got a great compliment for one of our agents, EMILIANO. He kindly helped one of our UB players, who has difficulty using a computer due to some physical ailments. Emiliano was very patient, cleared all of his doubts, and helped him deposit. In the customer’s own words “He deserves a rai$e and to be recognized for his great quality of customer service! ” Nice work!!
*Refer a Friend
Since UltimateBet was migrated to CEREUS, the Refer a Friend promotion conditions changed. From now on, customers will have to make a minimum deposit of $50 and play 200 raked hands.
*Phrase of the Week
“A man is a success if he gets up in the morning and goes to bed at night and in between does what he wants to do”. By Bob Dylan.
Tags: Cereus, change address, checks, e-check deposits, moving, UltimateBuddy
