Wednesday, April 22, 2009 - Mia
Guys, long time no see! I haven’t posted in a while because I’ve been extra busy with other tasks, but don’t think I have forgotten about the blog! This week I think I will write about a host that has been with us for a long time now and she is really an important part of our team: Umma!
If you have ever had Umma take care of a case for you, you will know that what I’m about to say is true: even though we all work hard for you guys, it is tough to find a host that will take care and assure that a case is resolved fully more than Umma. She is certainly very detail oriented and she is always on top of what’s going on with our VIP customers.
Umma is well mannered and fairly silent, but when she needs to speak her mind she definitely will do so and she really makes sure she is heard. Her computer skills have gained her a spot in managing all the reports we do and the tools we work with. So every time we have a query sent in from any of you guys and we have a hard time looking into it Umma is called so she can think of ways to enhance our tools and make yours and our lives easier. She really is known for an analytical review of what we tell her and it’s amazing how she can come up with several different solutions for one problem within a few minutes.
Due to all this, she also is one of my “go to” hosts when I need to follow up on a case during the day. So I’d like to thank her here for all her help and assure you guys that when your email, chat or call is answered by Umma, you’re in good hands!
Tags: computer skills, customers, host, Rai$e VIP Team, Umma
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Wednesday, March 4, 2009 - Mia
This week we have another VIP Host under the microscope: Mark!
Mark, as many of you may not know, is a fairly new addition to the VIP Host Team. It seems like he started just yesterday but he has shown to be one of the best assets of our crew.
Since day one Mark has shown a motivated and active spirit. While most of us when we became VIP Hosts tried to stay away from the phones until we gain a bit more of experience, Mark jumped head first and took a perfect dive. That attitude gained him a place next to some of the most respected hosts working in the Customer Relationships team.
Mark is always happy and willing to help and I take advantage of that to bug him all the time with extra tasks! Since I work during the night I have him call all my Auction customers from which I need info. This happy and relaxed attitude makes Mark one of my favorite hosts around, ‘cause you know you can count on him to carry on with a project.
On a more personal note, you might not know that Mark is studying medicine, so hopefully we’ll have a good doctor soon to take care of us! Cristina says he has a great smile, so even though he is a bit shy at first, he can sweep you off your feet with his sweet smile! And as a shallow detail, Mark always wears white sneakers and he seems to have a fixation about them!
Well, we can add one more VIP Host to the list! You know I’m all ears so let me know any questions you might have about your favorite hosts or who the next one under the microscope should be.
Tags: Customer Service, host, loyalty, players, RAI$E, VIP
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Wednesday, February 18, 2009 - Victor
One of the most interesting things about my job is having the time to hear you and to be in tune with you. Here at VIP, there’s nothing more rewarding than being your trustful friend.
I play the bass guitar on my spare time; I’ve been doing this for over 10 years and the discipline that I have achieved by being a musician gives me the chance to compare it with the VIP Hosting services that we provide.
As you all may know, music is an art expression whose medium is sound organized in time. When associating it with the VIP Hosting Services it divides in 4 different basic sections:
- Pitch: This gives us the melody and harmony in which we provide our assistance to you.
- Rhythm: This basically determines the speed and articulation in which we act for you.
- Dynamics: This gives the intensity on how we handle your interests.
- Timbre: Our tone of service, always willing to listen to you.
We are the VIP Band here, creating your music everyday to provide you with comfort and friendship; we definitely want you to enjoy it as much as we do.
Jimi Hendrix once said:
“Music doesn’t lie. If there is something to be changed in this world, then it can only happen through music”
And that’s it; our compromise with you will always be based on principles of honesty and high standards of service. We are always open to create good tunes with you!!!
Tags: host, loyalty, poker and music, RAI$E, tune, VIP
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