Tuesday, May 5, 2009 - Customer Service
One of the most convenient ways to deposit and withdraw funds from AP/UB is to use an e-wallet service.
Neteller http://www.neteller.com remains to be the e-wallet leader and for those who like to use it , NETELLER is now a brand of NEOVIA Financial™ Plc.
NETELLER e-wallet is available in more than 160 countries but unfortunately there are always exceptions.
The Option Is Not Available To US Customers, Canada, Turkey, Hong Kong, and Macau.
When transferring money from Neteller we don’t charge any fees.
This is how it works:
Before you use the services of Neteller, sign up for an account. Click the Neteller link on the Cashier/My Account from UB.
This will take you to the Neteller website. The initial sign-up page is very simple, just a few questions related to personal and banking information.
When you sign-up make sure you use the same email address you have registered with us.
The next step is to “certify” or activate the account. Neteller begins the process of verifying your bank account information which can take from 3 to 4 days.
Once You Certify, You can start depositing on your UB Account , minimum deposit would be for as low as $10 and up to $25000!
Tags: ewallets, low minimum deposit, neteller, no fees
Comments (1)
Tuesday, January 27, 2009 - Customer Service
Your avatar, your personality
We’ve noticed a lot of you guys have not added an avatar yet! If you would like to get your own, Ultimate Bet has this feature for you. Uploading a picture is easy. Click on the “Change Image” tab, which is located in our Main Lobby under the “My Account” menu -located on the upper left side of the game application-. Follow the instructions provided and you will be able to submit an image for review.
With your avatar you can customize and bring more personality to your name at the tables. Just, remember that we cannot approve a picture that may be offensive to other players and you can only change your avatar once, so it’s important to be very selective before saving your image.
Please visit the link below to learn more about avatars; http://www.ultimatebet.com/cereus-features/
Feel free to send us any question or suggestion that you may have to support@ultimatebet.com
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Currencies
When you request a payout through bank wire, or an online wallet and your account is under a different currency than USD, you must be aware that some companies charge a currency exchange fee. For this cases, we kindly ask you to review if this is your case. However, if you have any concerns you may always send us the statement that reflects your transaction to make sure the error was not on our end. Please contact us at: payments@ultimatebet.com
The NETELLER Payment Network, Neteller e-wallet allows you to set up a personal online cash account that you can use to pay onlin. This is among the safest ways to deposit money and withdraw funds from UB, at no charge. It can also be used to transfer money to other neteller users and to other UB players with neteller accounts
This e-wallet service remains to be the leader for online purchases at merchant sites; more and more customers use it every day.
Before you use the services of Neteller, sign up for an account. Click the link , Cashier.
This will take you to the Neteller website. The initial sign-up page is very simple, just a few questions related to personal and banking information.
When you sign-up make sure you use the same email address you have registered with us.
The next step is to “certify” or activate the account. Neteller begins then the process of verifying your bank account information which can take from 3 to 4 days.
Once you certify, you receive more generous deposit limits from them.
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Awesome Customer Service
UB 7524989 called in and was assisted by Vladimir Beitia. Customer said Vladimir was:
the best agent ever, that he was very patient and professional.
This shows Vladimir is definitely going the extra mile for his customer providing the best customer service experience possible.
CONGRATS Vladimir!!!
Tags: avatars, cashier, change image, currencies, e-wallet, main lobby, my account, neteller, Payments, poker software
Comments (6)
