Wednesday, July 22, 2009 - Aciator
1-Click Reload is a fast and convenient method that allows you to fund your Ultimate Bet account instantly using your preferred credit card.
Enable 1-Click Reload by selecting Options in the Cashier.
Select your preferred credit card you would like to be associated with 1-Click Reload and input your desired default amount you would like to deposit when you use this feature.
1-Click Reload will now be accessible via the table or via the Buy Chips screen. (Please note it is currently only available to customers whose preferred deposit method is Credit Card and can only be accessed via Ring Game tables).
Deposit funds quickly be clicking the 1-Click Reload button. Simply input your 3-digit CCV number and you’re good to go. No need to revisit the Cashier each time you want to reload on the table!
Tags: Add new tag, Payments, product
Comments (1)
Friday, April 24, 2009 - Aciator
The Payments team is very excited to introduce a new feature. We are now pre-populating your previously used Credit Card and eCheck numbers so you no longer need to re-enter them each time you make a deposit.
Our Product Development team is constantly looking at ways to improve your experience, and we draw on great shopping sites such as iTunes and Amazon.com for inspiration on usability and best practice.
Rest assured that your financial details are as secure as ever. You will still need to log into your account to make any deposits, and you will need to produce another identifying number in order to use your stored credit card number (example 3-digit CCV #).
We appreciate your feedback on this new feature, and any other ways we can impove your Cashier experience.
Tags: Payments, product
Comments (0)
Wednesday, February 18, 2009 - Aciator
One of the more popular ways of depositing money is using the VISA/MasterCard option.
Quite obvious… you are sitting at home… playing… and in about 3 clicks, you can get your money into your account.
No matter if it is a debit, credit or prepaid card; you are able to put in money fast.
If you play for fun and you want to initiate yourself as real money player, with a $10 deposit you will be able to join the low stake real money tables. I know… it sounds incredible… doesn’t it?
Registering your visa or MasterCard is simple.
Just put in your complete credit/debit card information on the Cashier page under the deposit option and process your deposit. If by any chance – which does not commonly happen – you receive a transaction error message – give us a call. It does not necessarily mean your card has been declined. An error message is based on several factors which we are able to review in detail and resolve within minutes. Most times these situations demand an account verification process over the phone for security purposes.
Bank Wire Payouts
If you are trying to request payout using the bank wire option, please remember that this is the information you will be required to submit when trying cash out :
The swift code is the Bank Identifier Code (BIC), also known as the SWIFT address, is the code necessary to send automated international payments quickly and accurately to the banks concerned. It is an alphanumerical code made of 8 or 11 characters.
- The account number, IBAN, also known as International Bank Account Number.
- The routing number, is also known as ABA
- Beneficiary name, it must be the full name
- Beneficiary address (complete)
- Bank name
- Branch location
Tags: deposits, Payments
Comments (0)
Tuesday, January 27, 2009 - Customer Service
Your avatar, your personality
We’ve noticed a lot of you guys have not added an avatar yet! If you would like to get your own, Ultimate Bet has this feature for you. Uploading a picture is easy. Click on the “Change Image” tab, which is located in our Main Lobby under the “My Account” menu -located on the upper left side of the game application-. Follow the instructions provided and you will be able to submit an image for review.
With your avatar you can customize and bring more personality to your name at the tables. Just, remember that we cannot approve a picture that may be offensive to other players and you can only change your avatar once, so it’s important to be very selective before saving your image.
Please visit the link below to learn more about avatars; http://www.ultimatebet.com/cereus-features/
Feel free to send us any question or suggestion that you may have to support@ultimatebet.com
________________________________________________________________________________
Currencies
When you request a payout through bank wire, or an online wallet and your account is under a different currency than USD, you must be aware that some companies charge a currency exchange fee. For this cases, we kindly ask you to review if this is your case. However, if you have any concerns you may always send us the statement that reflects your transaction to make sure the error was not on our end. Please contact us at: payments@ultimatebet.com
The NETELLER Payment Network, Neteller e-wallet allows you to set up a personal online cash account that you can use to pay onlin. This is among the safest ways to deposit money and withdraw funds from UB, at no charge. It can also be used to transfer money to other neteller users and to other UB players with neteller accounts
This e-wallet service remains to be the leader for online purchases at merchant sites; more and more customers use it every day.
Before you use the services of Neteller, sign up for an account. Click the link , Cashier.
This will take you to the Neteller website. The initial sign-up page is very simple, just a few questions related to personal and banking information.
When you sign-up make sure you use the same email address you have registered with us.
The next step is to “certify” or activate the account. Neteller begins then the process of verifying your bank account information which can take from 3 to 4 days.
Once you certify, you receive more generous deposit limits from them.
________________________________________________________________________________
Awesome Customer Service
UB 7524989 called in and was assisted by Vladimir Beitia. Customer said Vladimir was:
the best agent ever, that he was very patient and professional.
This shows Vladimir is definitely going the extra mile for his customer providing the best customer service experience possible.
CONGRATS Vladimir!!!
Tags: avatars, cashier, change image, currencies, e-wallet, main lobby, my account, neteller, Payments, poker software
Comments (6)
Wednesday, December 24, 2008 - Aciator
We are committed to ensuring you have the best poker playing experience in the world, and that commitment extends to all of our Payment Processing products as well. As the Christmas season is upon us, we would like to hear your 2009 Wish- List of New Cashier features!
Below is a non-exhaustive list of features we’re considering for addition in the new year. Please let us know your thoughts on these suggestions. Which ones do you like and why? Also, feel free to submit your own ideas!
- 1-Click Cashier – Deposit directly from the table
- Improved Account History- All transaction records consolidated in one area
- Memorize most used deposit methods- Eliminate inputting credit card/ eWallets numbers
- Request Deposit Limit increase- For all methods, directly from the Cashier
- Document Upload system- Send the Security team your Identification Documents directly from the Cashier.
- Currency Management- Manage your balance in the currency of your choice.
- Other- Please Elaborate (Free text entry)
We look forward to offering you more features and functionality to make your money management better and more efficient in 2009. Seasons Greetings, and Good Luck at the tables.
Tags: account history, cashier, currency management, Deposit, deposit limit increase, e-check deposits, Payments, Software Update
Comments (2)
Wednesday, December 3, 2008 - Aciator
As you may have heard we have launched the new Cereus Poker Network last week and migrated the Ultimate Bet and Absolute Poker platforms onto one robust and superior performing system. After months of software development and security enhancements, we are ready to provide our customers the best poker playing experience in the world.
What doe this mean on the Payments and Cashier side of things? The same values that Absolute Poker and Ultimate Bet are famous for remain unchanged:
• Lightning fast payment processing. If you’ve won it and you want it, it’s already on its way.
• 24/7 dedicated customer support from a professional team that understands the game.
• Fun, excitement, special offers, rewarding bonuses, competitions, and real value for every dollar you turn over at the tables.
In fact, with our Operations team working together more efficiently, you can expect even more deposit options, quicker customer service, and faster payouts.
In the Ultimate Bet Cashier you will find many improvements to enhance your money management experience:
Larger format allows for better organization of features and more deposit options.
Quickly identify how much money you have available and in play at the table.
Enhanced security ensures your transaction and identity are safe and protected.
Better organization of your Account Info, new methods to update your profile and address details, improved Account History.
Quick access to your RAI$E Status and benefits chart.
With RAI$E you’ll earn rewards that go above and beyond what other online poker rooms have to offer. You’ll gain access to not just exclusive merchandise, auctions, and tournaments, but how about to playing live poker with one of the pros? Or a trip to the Aruba Classic?
RAI$E runs on a monthly status point system with five achievement levels and members are automatically enrolled upon opening an account with UltimateBet. UltimateBet also offers poker deposit bonuses of up to $1,100 for your initial deposit! Points are earned by playing in tournaments, cash games, Sit-n-Go’s, or at UltimateBet’s blackjack tables and are redeemed for different prizes based on the level for which you have qualified. Each level also has a UltimatePoints multiplier, which is multiplied by your Status Points to give you your total UltimatePoints, allowing you to earn points for redemption faster.
Informative online help to assist you with your Cashier needs.
And as always, instant Live Help at the click of a button.
We think you’ll find your Ultimate Bet Cashier to be a much more enjoyable experience. As always, we appreciate your feedback on anything related to Ultimate Bet, Absolute Poker, Cereus, or how we can improve your Payment Processing experience.
Tags: Cereus, Payments, payouts
Comments (0)
