Wednesday, April 22, 2009 - Customer Service
If you would like to know the time it takes to receive the funds through the most popular withdrawal methods, maybe you may be interested to know that using check by mail takes within 3 to 17 business days and it only costs $8.00. However, if you wish to receive the funds faster using a check, probably you should consider using express courier. It only takes 3 to 5 business days, and costs $25.00.
But, if you are really in a hurry, and would like the funds deposited as soon as possible, maybe you should consider an e-wallet. As soon as it is processed the funds become available, which means the maximum time to wait is 48 hours. And something really important is that, we do not charge any type of fee for these methods.
Tags: check by courier, check by mail, ewallets, fees, payouts, timeframes
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Friday, April 10, 2009 - Customer Service
Still waiting for your check? If you’ve waited more than 10 days for a regular mail check, or more than 5 days for a courier check, contact payments@ultimatebet.com in order to review your check status. If the check is past the standard timeframe, a stop payment will be requested, and a new check will be sent to your registered address. Please note that the check will be sent using the same method as your previous check. Keep in mind that there is a $42.00 fee for any stop payment, which will be covered by us if the problem came from our end.
Tags: check delays, checks, payouts, stop payments, timeframes, withdrawals
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Monday, March 30, 2009 - Customer Service
UB is proud to offer the fastest payouts in the industry. However, from time to time, issues come up that require resolution on a case by case basis, which often results in waiting for your payout. Is this happening to you?
Please let us know via this blog, if you have any unresolved payments issues, questions or concerns, and we will be happy to find a quick resolution to your issue.
We are determined to constantly improve our service to you, and your feedback is the best way we can identify issues that need to be addressed. We look forward to hearing from you!
Tags: payout issues, payouts, resolution
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Monday, February 23, 2009 - Customer Service
Your account balance (”Account Balance”) is the amount of real money deposited to your Account to access the Real Money Games, plus or minus any accrued winnings or losses from playing the Games, less any amounts previously cashed out by you or amounts forfeited or reclaimed by Company. You may request to withdraw any or all of your Account Balance at any time after 48 hours from your last deposit and there is no requirement to play the Games in order for you to make such request. You must first make a minimum deposit in order to be eligible to make a withdrawal from your account All amounts cashed out are subject to the transaction limits and processing fees as set forth at Ultimate Bet and may change from time to time in Company’s sole discretion. Further, the Company may report and withhold any amount from winnings as required by law, and in any event, all federal, state and local taxes due in connection with any winnings awarded to you are your sole liability. In no event may Account Balances be transferred, substituted or redeemed for any other prize. Payment of funds cashed out shall be made by check, wire, credit card and/or any other manner which Company selects in its sole discretion. We take great pride in providing a safe and secure site. Please note that this is a one-time security measure. Once your documents are on file, you will not be asked to send them again regardless of transactional volume.
You can continue playing as usual. However, we are temporarily suspending your ability to withdraw funds until you certify your account by sending us the documents outlined below. This helps protect your account from fraudulent and unwanted activity. Once you have completed the certification process, you will regain full access to your transactions and will not be required to certify the account again.
Please take the time to certify your Ultimate Bet account by sending the following documents:
1. A scanned image of the front side of your driver`s license or Government issued ID.
2. A scanned image of a recent utility bill to confirm your billing address.
3. A scanned image of the front/back of your credit card and top portion of your monthly statement that shows your name and address (if applicable). For security reasons, remove the CV2 Code Number from the copy of the back of your credit card. We do not need this sensitive information. We only need to confirm personal and financial information to certify your Ultimate Bet account.
You can either email scanned images of these documents to Security@UltimateBet.com or fax them toll-free to 1-866-306-3384. Please remember to include your name, player nickname, and the email address registered in your Ultimate Bet user profile.
Important note when emailing the scanned images: please make sure that the total size of the files being sent do not exceed 1 mb, or else, we will not be able to receive this email from you. We recommend that each individual scan does not exceed 180 kb.
Payments will be made as promptly as possible, subject to any reasonable necessary security reviews by Company.
Tags: Customer Service, payout security, payouts, security documents, ultimate bet account
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Wednesday, December 3, 2008 - Aciator
As you may have heard we have launched the new Cereus Poker Network last week and migrated the Ultimate Bet and Absolute Poker platforms onto one robust and superior performing system. After months of software development and security enhancements, we are ready to provide our customers the best poker playing experience in the world.
What doe this mean on the Payments and Cashier side of things? The same values that Absolute Poker and Ultimate Bet are famous for remain unchanged:
• Lightning fast payment processing. If you’ve won it and you want it, it’s already on its way.
• 24/7 dedicated customer support from a professional team that understands the game.
• Fun, excitement, special offers, rewarding bonuses, competitions, and real value for every dollar you turn over at the tables.
In fact, with our Operations team working together more efficiently, you can expect even more deposit options, quicker customer service, and faster payouts.
In the Ultimate Bet Cashier you will find many improvements to enhance your money management experience:
Larger format allows for better organization of features and more deposit options.
Quickly identify how much money you have available and in play at the table.
Enhanced security ensures your transaction and identity are safe and protected.
Better organization of your Account Info, new methods to update your profile and address details, improved Account History.
Quick access to your RAI$E Status and benefits chart.
With RAI$E you’ll earn rewards that go above and beyond what other online poker rooms have to offer. You’ll gain access to not just exclusive merchandise, auctions, and tournaments, but how about to playing live poker with one of the pros? Or a trip to the Aruba Classic?
RAI$E runs on a monthly status point system with five achievement levels and members are automatically enrolled upon opening an account with UltimateBet. UltimateBet also offers poker deposit bonuses of up to $1,100 for your initial deposit! Points are earned by playing in tournaments, cash games, Sit-n-Go’s, or at UltimateBet’s blackjack tables and are redeemed for different prizes based on the level for which you have qualified. Each level also has a UltimatePoints multiplier, which is multiplied by your Status Points to give you your total UltimatePoints, allowing you to earn points for redemption faster.
Informative online help to assist you with your Cashier needs.
And as always, instant Live Help at the click of a button.
We think you’ll find your Ultimate Bet Cashier to be a much more enjoyable experience. As always, we appreciate your feedback on anything related to Ultimate Bet, Absolute Poker, Cereus, or how we can improve your Payment Processing experience.
Tags: Cereus, Payments, payouts
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Wednesday, November 19, 2008 - Aciator
Did you know that Ultimate Bet has some of the fastest payouts in the industry and a track record for exceptional customer service? Not only does Ultimate Bet offer some of the juiciest games, generous bonuses, and our famous Bad Beat Jackpot but we also offer an array of deposit methods and super quick cashouts.
At Ultimate Bet, we are proud of our ability to offer our customers safe and reliable ways to fund their accounts and receive their payouts. We offer all of our customers a variety of credit card methods and eWallets to get money safely into your account. Regardless of where you are located, you will never have any problems funding your bankroll . Most of our deposit methods are FEE FREE , so what you deposit is what you get in your account. After you win that big $100,000 tournament or parlay that deposit into a big take down at the cash tables, we know you want to get access to your money at your convenience! Some of our payout methods provide INSTANT access to your funds. As soon as the payout request is approved, your eWallet will be instantly credited. If prefer the more old fashioned method, our check processing is the quickest in the business. At any time you need assistance in the Cashier, you can access our Live Help , which is similar to using Instant Messaging and will give you immediate access to one of our trained and helpful Customer Service staff. If you are more old school, simply drop us an email or pick up the phone!
We know that your mind is on your money, and your money is on your mind so I will be writing about all of our cash management products and services we proudly offer to our customers to make their transactions as worry free as possible. We look forward to offering you the most reliable and fastest processing services in the business and hope you have many prosperous payouts in the future.
Tags: cashier, payouts
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