The Host
Wednesday, January 21, 2009 - Mia
After spending almost a week trying to figure out who my next “victim” would be I decided to do a random selection! So today while I was in the office I waited for my phone to ring and asked the customer who his favorite VIP Host was; thus, here we have this week’s lucky winner: Victor!
I know that many, and I mean many, of you have spoken over the phone with Victor. His phone calls usually take no less than 30 minutes and he focuses by placing his chair in front of the window and watching the view while resolving issues and bonding with you guys. Victor is an extremely passionate VIP Host and you can count on him to resolve anything that comes his way!
He is also in charge of all the outbound contacts we have with you guys. Since he has always been very straight forward in his calls and is always following up on cases a team was created around him so that others could do the same. So anytime that we give you a call to congratulate you for placing on an event or to ask how it went on a promotion, Victor is the one behind the calls.
Victor and I are always planning VIP parties for the Hosts, cause you know we work very hard here and we need to chill sometimes and just have fun! So I do the cooking and Victor lends the house and we play poker and have some drinks. Actually the next one we are planning is a big one for next week so if you are in the neighborhood feel free to drop by!
Tags: customer relations, Customer Service, poker promotions, Rai$e VIP Team, ub call center, ub customer, vip host, vip host Victor
