Friday, May 15, 2009 - ProductMan
The evolution of poker continues right here at UltimateBet. With nearly ten years under our belt, it sometimes seems like all the bases have already been covered. Tell that to our programmers, who have abandoned their beds and strapped themselves to their desks to help us roll out some exciting new features. Log on and test-drive our latest release. Here are a few of the changes you’ll find in this week’s update:
Ante Games:
Log on and discover the newest addition to our ultimate game selection. At our Ante Games every player at the table will be required to post an ante along with the two players that have to post the blinds. Join one of our ante games, watch the pot grow pre-flop, and enjoy even more action.
Final Table View:
We’ve redesigned the final table of our renowned Multi-Table Tournaments. You can experience our exciting new design this weekend, beginning with our 100K Guaranteed Tournament. The final table is the stuff of fantasies, and you’ll agree that it looks fantastic. The new look is unbelievable. We’re sure the blogosphere will be abuzz about our unique new look. Be one of the players to make the final table in the 100K and witness our new design firsthand.
Tournament Pop Up:
Who doesn’t love playing in our tournaments? Unfortunately, sometimes computers crash and people need to restart their machines. Players who multi-task sometimes accidentally close the main client during tournament play.
We have updated our client so that if you are playing in a tournament and the main client is closed on purpose or by accident, all you have to do is reopen the client. Players will no longer have to search for a tournament that they are playing in. Just load the main client and the tournaments in play will pop back up.
Tags: final table view, poker software, Product Features, Product Team, Software Update, tournament pop up
Comments (1)
Tuesday, January 27, 2009 - Customer Service
Your avatar, your personality
We’ve noticed a lot of you guys have not added an avatar yet! If you would like to get your own, Ultimate Bet has this feature for you. Uploading a picture is easy. Click on the “Change Image” tab, which is located in our Main Lobby under the “My Account” menu -located on the upper left side of the game application-. Follow the instructions provided and you will be able to submit an image for review.
With your avatar you can customize and bring more personality to your name at the tables. Just, remember that we cannot approve a picture that may be offensive to other players and you can only change your avatar once, so it’s important to be very selective before saving your image.
Please visit the link below to learn more about avatars; http://www.ultimatebet.com/cereus-features/
Feel free to send us any question or suggestion that you may have to support@ultimatebet.com
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Currencies
When you request a payout through bank wire, or an online wallet and your account is under a different currency than USD, you must be aware that some companies charge a currency exchange fee. For this cases, we kindly ask you to review if this is your case. However, if you have any concerns you may always send us the statement that reflects your transaction to make sure the error was not on our end. Please contact us at: payments@ultimatebet.com
The NETELLER Payment Network, Neteller e-wallet allows you to set up a personal online cash account that you can use to pay onlin. This is among the safest ways to deposit money and withdraw funds from UB, at no charge. It can also be used to transfer money to other neteller users and to other UB players with neteller accounts
This e-wallet service remains to be the leader for online purchases at merchant sites; more and more customers use it every day.
Before you use the services of Neteller, sign up for an account. Click the link , Cashier.
This will take you to the Neteller website. The initial sign-up page is very simple, just a few questions related to personal and banking information.
When you sign-up make sure you use the same email address you have registered with us.
The next step is to “certify” or activate the account. Neteller begins then the process of verifying your bank account information which can take from 3 to 4 days.
Once you certify, you receive more generous deposit limits from them.
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Awesome Customer Service
UB 7524989 called in and was assisted by Vladimir Beitia. Customer said Vladimir was:
the best agent ever, that he was very patient and professional.
This shows Vladimir is definitely going the extra mile for his customer providing the best customer service experience possible.
CONGRATS Vladimir!!!
Tags: avatars, cashier, change image, currencies, e-wallet, main lobby, my account, neteller, Payments, poker software
Comments (6)
Wednesday, December 31, 2008 - ProductMan
As tempted as I am to get a head start on my new year’s resolutions, I’m still clinging to at least 2008 delusional dreams. I don’t have an official to do list that I’m still toying with, but I know that fresh starts usually involve discipline at the expense of fun and the biggest party of the year is only hours away.
Even though the calendar is set to strike ’09 at the edge of tomorrow, I won’t be contending with reality or officially dismissing the holiday season until Monday. You know how those midweek celebrations usually deliver pandemonium right into the weekend. Luckily, the product team isn’t slacking.
Next week we’ll be adding the convenience of tooltips to each of the options in the Game Options window. Tooltips are those small text boxes that magically appear when you run your mouse cursor over certain parts of the screen. Without having to click your mouse, tooltips display valuable information about the particular option. You’ll no longer have to go searching for definitions and explanations of each menu choice, which will make it even easier to customize your game. As we get set to roll out tooltips, you can take a look at all our handy options below.
• Hot Key: Keyboard shortcuts for common poker actions. (F1: Fold, F2: Check, F3: Bet, F4: Call, F5: Raise, F6: Double Raise, F7: Double Bet, F8: All In, F9: Bring In)
• Sound Effects: Enable or disable all sounds.
• Display Bet amount: Show or hide the numeric chip amount next to chip stacks on the table.
• Rabbit Cam: Displays the next card that would have been dealt after the hand has ended. Only available on some holdem ring game tables.
• Display Chat bubble: Display or hide chat bubbles on the table when players chat.
• Full Animation: Display or hide the full table animations such as dealing of cards.
• Show Pot Value: Displays the numeric pot amount.
• Show whole dollars only: Show or hide cents from chip counts, bets and pots.
• Show Ultimate Points: Display or hide the number of UltimatePoints [FAME Credits] earned after each hand has completed.
• Disable Enter to Bet: Prevents the keyboard Enter key from placing a bet.
• Disable pop to front: Prevents the table from popping in front of other windows when it is your turn.
We’ll be ushering in the new year with tons of other new and handy features. Keep visiting this space for all the latest news. As always, we welcome your feedback.
Tags: game options, menu choice, new years resolution, poker options, poker software, Product Features, Product Team, software options, tooltips, year end
Comments (1)
Saturday, December 20, 2008 - COO
Earlier today we learned about a poker hand where our system paid out the losing player instead of the correct winning hand. The hand number is #1162170993.
We are investigating this software malfunction as our absolute top priority.
This is the first incident of this kind we have encountered.
We are currently examining the poker system and the application logs in order to pinpoint the cause of this malfunction.
Paul Leggett
Tags: COO, poker software
Comments (30)
Friday, December 19, 2008 - ProductMan
I’ve always been fascinated by time travel and I know I’m not the only one. A few years ago, Santa was kind enough to leave an engaging read underneath my Christmas tree. The book, whose title escapes me at the moment, basically explained how to build a time machine. Even though the author took the liberty to dumb down the theoretical physics with cartoons, I really haven’t made any progress in the laboratory inside my mind. I’ve mostly been reminiscing about DeLoreans, cosmic telephone booths, and robots that look curiously like the current Governor of California.
Time travel technology would definitely ignite my poker game and set the whole blogosphere ablaze. If I could rewind the game and change a call on a whim I’d be invincible, but that isn’t going to happen. Luckily, UltimateBet gives everyone the tools to learn from their mistakes and relive past glories. By accessing your hand histories, you can quickly see how you’ve played over time and use that info to shape the future. You might want to take advantage of countless online tools that help you evaluate your gaming strategies, or even compete with other players on various leader boards and rankings at different levels.
In addition to the instant replay option available at the tables, there are two ways to retrieve your hand history from our game client.
Hand History Files:
For your convenience, your computer automatically records all played hands from Poker Cash Games, Sit and Goes, Multi Tournaments, and Black Jack games, for both fun and real money. You can access these hands either by browsing the files on your computer or directly from the game client using either of the options below.
1. Click on the Hand History button at any game type table.
2. Click on My Account / Hand History / Open My Hand History Files
Request Hand History via email:
We will be happy to send your hand histories via email. You can request hand histories for ring games or tournaments from the past month. The requested information will be sent as a single file.
To access this option, select My Account / Hand History / Request Hand History via email.
Good luck in the future, but maybe I mean the past.
Tags: Hand History, poker software, Product Features, Product Team, Software Update
Comments (0)
Tuesday, December 16, 2008 - ProductMan
There’s no better way to feed a full house than with piping hot pizza. Whether you host a weekly game at your pad with your buddies or prefer to logon and trounce the tables of the world, you need to eat. Don’t settle for inferior frozen pizzas when all it takes is a phone call to get proper pies delivered to your door.
I also recommend conferring with your crew and any respective stomachs before dialing up the grub. You wouldn’t want to foul up the game with anchovies or something equally revolting. What’s the deal with anchovies, anyway? I can’t think of a better way to taint a culinary masterpiece than with the addition of putrid fish. Although most people find bait as a pizza topping disgusting, some people love it. It pretty much appears on every menu around here, which means that it is all the rage in many heads. The truth is that some people make horrible and unpopular decisions. The real trick is to make sure they don’t have the final say.
At UltimateBet we occasionally release features that we think are awesome, but we quickly learn that some of our players beg to differ. It’s worth taking the time to send us your suggestions and feedback so that we can tailor the game to meet your needs. We’re here for you and always want to hear from you. Check out some of our recent tweaks and enhancements below.
Bad Beat Jackpot at the tables
We love watching our Bad Beat Jackpot balloon every second, but some of you have told us that you find this distracting. There’s no need to get mesmerized against your will. Now you can hide the Bad Beat Jackpot using the Options Menu at the tables.
Did you close a table by mistake?
Who doesn’t get carried away on their computers? If you like multitasking, you know how easy it is to accidentally close a window. We always ask you to confirm whenever you close a table… just in case.
Text at the tables
Resizing your tables shouldn’t reduce the text and image quality. Whatever table size you choose, you can count on crystal clear visuals.
Tournament Lobby details
Did you notice that some tournament information wasn’t refreshing quickly in the lobby? We have fixed this minor issue that affected some of our players. The prize pool, number of players, and additional details, which appear as tournaments progress, will always be displayed accurately and in real time.
Post your comments below. Tell us what’s on your mind and help us improve our game—and yours!
Tags: poker software, Product Features, Product Team, Software Update
Comments (11)
Wednesday, November 26, 2008 - Mia
Well guys, CEREUS is finally here. You guys have probably been expecting it for a while as we have been telling you “it will be here soon”. Soon was the most used word when we were asked about CEREUS; on the chat, over the phone, via email… But it is finally here and we are totally excited!
We know you guys will love it, and we already know we will too. Many times in the past there have been moments where we wished that it was easier for us to get you guys the info you are looking for and to provide the proper service you deserve. Well, believe it or not, even though we are well-informed VIP Hosts, we have had to struggle in the past as our tools used to be a bit stiff. But no more shall we suffer with the hand history retrieval or calculating the daily balance from the transaction records! We have freed ourselves and can know give you even a better-faster service than what we have in the past.
I don’t know if it’s ‘cause Christmas is just around the corner or because this launch was so expected but the day UB went down for the upgrade I felt like counting down for New Year’s! We know that we have big challenges coming but we are stronger bigger and better so we are sure we’ll make it and you’ll be happy to have “stuck” around with us! Now we are getting ready for Thanksgiving and we have many things to be thankful for! So take a bow for all your loyalty and patience; but when you look up just remember we are CEREUS!
Tags: Cereus, poker software, VIP
Comments (43)
