Saturday, February 7, 2009 - JMURJEFF
My experience at the Superbowl was definitely a good one. Ultimate bet contacted me about the promotion to get the tickets right before Christmas time and I traded in points to obtain the tickets. The tickets were to be either picked up in Tampa or delivered to your hotel during the week of the Superbowl.
Ultimate bet makes sure they keep in touch with you to let you know what is going on. They sent me a jacket, a hat, and a shirt as well as for the guest who I brought along. On the day before the Superbowl we went to pick up our tickets from Tony Luisi who was definitely a nice guy. The pick up location was on the same street as the stadium so it was very easy to get to. Also when we got there Tony gave me and my guest a bag with Superbowl memorabilia as well a pass for parking. The parking pass for no additional cost is good because stadium parking is $50. I also ordered the NFL on location party from Ultimate bet through points redemption. So I was able to pick up the tickets for those as well at that time. On the day of the Superbowl I was offered a drink by Tony and a manager from Ultimate bet, however my guest really wanted to go to the NFL experience right away so I had to turn down the request. Although it was definitly a good gesture and maybe another time I would definitly take them up on this offer. Right outside the stadium there is a lot to see from football beginnings to present times. The NFL on location was definitly the place to eat because the open bar with the food was worth it. Cause if you were hungry at the stadium you would be paying $10 a beer and $9 a cheeseburger. When we went to the stadium it was awesome because our seats were on the 50 yard line 23 seats up from the field. So I was able to see everything during the game and it was definitly an experience. It definitly is much better to be at the stadium cause you can see all kinds of things you don’t normally see. Like how the recievers run their routes and the sidelines. The half time show was awesome because whenever Bruce Springsteen plays you know it has to be good. Everyone was standing up during the 4th quarter because of how crazy the game got. The majority of the fans may have been for Pittsburgh but towards the end I don’t think anyone really cared who won because both teams were putting on such a great show.
After the game we got to go back to the NFL on location to eat more food. So that party is something I recommend cause it is better to enter the stadium and leave on a full stomach.. Also because traffic is crazy in the beginning so you might want to wait a while before leaving. Overall this was a great experience and if you can take advantage of this offer then I recommend it! Cause how many times will you get the go to the Superbowl?
Tags: Icon, loyalty, NFL, players, points, Promotions, RAI$E, Super Bowl, VIP, vip host
Comments (1)
Wednesday, January 21, 2009 - Mia
After spending almost a week trying to figure out who my next “victim” would be I decided to do a random selection! So today while I was in the office I waited for my phone to ring and asked the customer who his favorite VIP Host was; thus, here we have this week’s lucky winner: Victor!
I know that many, and I mean many, of you have spoken over the phone with Victor. His phone calls usually take no less than 30 minutes and he focuses by placing his chair in front of the window and watching the view while resolving issues and bonding with you guys. Victor is an extremely passionate VIP Host and you can count on him to resolve anything that comes his way!
He is also in charge of all the outbound contacts we have with you guys. Since he has always been very straight forward in his calls and is always following up on cases a team was created around him so that others could do the same. So anytime that we give you a call to congratulate you for placing on an event or to ask how it went on a promotion, Victor is the one behind the calls.
Victor and I are always planning VIP parties for the Hosts, cause you know we work very hard here and we need to chill sometimes and just have fun! So I do the cooking and Victor lends the house and we play poker and have some drinks. Actually the next one we are planning is a big one for next week so if you are in the neighborhood feel free to drop by!
Tags: customer relations, Customer Service, poker promotions, Rai$e VIP Team, ub call center, ub customer, vip host, vip host Victor
Comments (1)
Wednesday, January 7, 2009 - Mia
They say third time’s a charm, hopefully for me, second time around will suffice! I think this time I’ll stick to less controversial subjects on my blog…
My name, as you may have noticed is Mia, yours truly a VIP Host and UB Auction assistant! This blog project is very exciting for all of us at UB and it’s a way for you guys to get to know the hosts and our projects a bit more. I bet you guys have already spoken or chatted with most of the hosts and you probably even have your favorite one; but I am here to offer you the inside scoop on each one of them!
This week we’ll start with Cristina, one of the most experienced and well known hosts. I work very close to her cause she is in charge of the UB Auctions and the Store. As many of you may know, Cristina is a lovely and dedicated host. Usually she is very happy and cheerful, but when she gets upset you don’t want to be around!
Cristina has set the VIP Hosts standards extremely high cause she really demands excellence from us as hosts as from agents on other departments. Her first concern is the customer’s well being and she constantly strives to make sure this is paramount for all of us here. Cristina was also the lucky VIP Host that went to the Aruba Classic this year to attend our Icon players. She helped out in the VIP Booth and lounge and also worked a bunch on the UB Store at Aruba. She says she had a blast and made lasting friendships with many of our customers.
But I bet all of you are waiting for the juicy details about her! Well, here we go: Cristina loves sweets and food in general to be exact… She also gives the best massages in the world so I always try to bring her cookies (FYI: my passion is cooking!) to get her to give me a massage! I think it’s a fair exchange and I think she does too! She is always ready to party and her laugh can be heard for miles away.
Well, now you know a bit more about Cristina and I think there is almost no need to say this, but she is here to help you guys anytime! Keep tuned to my next blog to see who the lucky winner is that I’ll blog on; or if you want to know more about a specific host let me know and I’ll talk the talk…
Tags: aruba classic, Loyalty Program, Rai$e Loyalty Club, Rai$e VIP Team, UB Auctions, UB Store, VIP, VIP Booth, vip host
Comments (0)
Wednesday, December 31, 2008 - Dan
As customers ourselves, we totally get what our gamblers are looking for when it comes to first class real VIP services. When I just started working at Ultimate Bet, I realized it was a huge business the one I was going to deal with.
As a young man, I was surprised by the huge amount of VIP players that at their short age, handled the tables as a place of their own. And actually, that’s pretty much the feeling we try to build in our players day by day. It is impressive to see how some of them have turned their playing into a way of living; we have a lot of gambles utterly dedicated to sharpen their skills on a daily basis.
My first five- cards hand reached me when I was about 8 years old. Honestly, that was one of the most thrilling experiences in my entire life. Starting that night, I literally forced my father to play with me almost every single week for around 5 years. We obviously played just for fun, but the rush was the same. He lived in Las Vegas for around 10 years, and was always amused by the poker world. After that, school and some other random situations kept me away from the cards. Just a year ago, I started working for this amazing organization, and I saw the spades and hearts blazing on my tables again.
Our whole life is based on strategies and luck, just like poker! The excitement of guessing what your opponent is thinking, how he or she is going to reply to your threats, the way a 5-seconds choice can change your scenario…these are just a few reasons why the poker world is as celebrated as it actually is. It clearly isn’t only about knowing what a full house is…or how to fool your peers around; poker is an attitude and it can definitely be turned it into a lifestyle.
It’s simply awesome when our players call just to let us know how they’ve been doing. Just a few weeks ago, I got a call from one of our VIPs wanting to share his first experience at a real casino with me. We talked for around 45 minutes, all related to his night’s highlights. We had the chance to argue about the differences, the pros and cons of each type of gambling, among lots of tales. I was really delighted by his stories and especially all the tricks and strategies he was telling me about. After all, as a VIP Host I know about the way our business works, but I am not a poker expert. We know how our tables work, but you guys are the brains behind this huge operation.
This is what our commitment with the international poker community is based on. You rock our tables, and it is our duty to rock with the services we provide. Each and every Host is dedicated to go as deep as possible on your needs; we do huge efforts to turn our assistance into a face to face deal. You can rely on the fact that we are simple guys and girls doing our best for your satisfaction. The VIP Team is definitely not about a bunch of people hired to give yes or no answers, we are real persons gathered to work as a strong and professional team with you guys. You can count on us, we are here waiting for you to reach us and let us know about your feelings and expectations. It is our top priority to create a special bond with our VIP’s. RAISE is actually just getting started, we all hope that great years are about to come for all of us. Each and every single day we will try to get closer and closer to our most valued players, all this with the final goal to sponsor the biggest and coolest poker family in the industry.
Tags: las vegas, poker strategies, VIP, vip host
Comments (1)
